Refund Policy

1. Our Commitment

At LearnPilot, we strive to provide reliable AI-powered educational tools for teachers, students, schools, and professionals. We encourage all users to explore our free features before purchasing a subscription.

Our goal is to provide a transparent billing experience while ensuring fair use of our AI services. This Refund Policy should be read together with our Terms of Service and Privacy Policy.

2. Free Plan

The LearnPilot free plan is available at no cost. Key points include:

• No payment is required to create an account or use free-tier features
• You may continue using the free plan within its published usage limits
• No refund applies to the free plan because no payment is collected

If you upgrade to a paid plan, the terms in the sections below apply to that subscription.

3. Subscription Plans

LearnPilot offers paid subscription plans that unlock additional features and higher usage limits. Subscriptions may be billed on a monthly or yearly basis, depending on the plan you select at checkout.

• Subscription benefits begin immediately after successful payment
• Your plan, billing cycle, and renewal date are shown in your account billing settings
• Pricing details are available on our Pricing page

4. Refund Eligibility

5. Non-Refundable Situations

We recommend reviewing plan features and limits on the Pricing page before subscribing.

6. Renewal Policy

Paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time from your account billing settings or by contacting support.

• Cancellation stops future billing but does not normally refund the current billing period
• You retain access to paid features through the end of the period you already paid for
• After cancellation, your account may revert to the free plan when the paid period ends

7. How to Request a Refund

To request a refund review, contact LearnPilot Support with the details below. You can reach us through our Contact page or by email.

1. Contact LearnPilot Support at support@getlearnpilot.com.
2. Include the email address associated with your LearnPilot account.
3. Include the date of the payment in question.
4. Include your payment receipt or invoice reference, if available.
5. Explain the reason for your refund request with as much detail as possible.

Most refund requests are reviewed within 5–7 business days. We will notify you by email once a decision has been made. Approved refunds are processed back to the original payment method where possible, subject to your payment provider's processing timelines.

8. Payment Providers

Payments are processed securely by trusted third-party payment providers such as Paddle. These providers handle checkout, invoicing, and payment processing on our behalf.

• LearnPilot does not store complete payment card information
• Payment providers may collect billing details according to their own privacy policies
• Refund timing may depend on the payment provider and your financial institution

9. Changes to This Policy

LearnPilot may update this Refund Policy when our services, billing practices, or legal requirements change. When we make material updates, we will revise the “Last Updated” date at the top of this page.

The latest version of this policy will always be published at https://getlearnpilot.com/refund-policy. Continued use of paid services after an update constitutes acceptance of the revised policy for future billing periods.

10. Contact

If you have questions about billing, subscriptions, or refund eligibility, our support team is here to help.